FREE GROUND SHIPPING
- Free ground shipping on all US orders
- Orders ship within 1-5 days unless otherwise noted on the product page
- Transit time can vary based on delivery location
- Delivery times to VI, PR, PO Boxes, HI, AK, or DPO/FPO/APO can take longer
FREE FREIGHT SHIPMENTS
- FREE on all orders shipped to an address in the lower 48 U.S. states only
- All freight shipments must be signed for by an adult upon delivery
- Freight includes curbside delivery to your location.
- NOTE: A shipping surcharge will apply for limited access areas, liftgate, or inside delivery. Any accessorials added by the recipient will be billed to the recipient.
- Orders usually ship within 1-5 business days unless otherwise noted
- Hawaii, Alaska, and Puerto Rico freight charges must be quoted per order
Important Information about your Freight Delivery. Your order will be delivered curbside on a full-size 18-wheeler truck.
You are responsible:
- Be available to receive and sign for freight delivery
- If you suspect something is damaged inside the packaging, note "DAMAGED" on the delivery receipt before signing
- Be sure to count all the pieces and ensure that everything is accounted for. Ask the driver how many pieces are supposed to be delivered and verify that count. If boxes, pallets, pieces, or any items are suspected to be missing, write “SHORTAGE” on the delivery receipt.
- Take a picture of the signed paperwork receipt for your records
If you do not make note of these issues in any way on the delivery receipt, we cannot guarantee any compensation for damaged or missing items. By signing your name on the delivery receipt without declaring these exceptions, you are stating that you have received your shipment in acceptable condition.
Upon inspection, if any piece of the shipment is damaged or missing:
- Note it clearly on the delivery receipt before signing (ex. "missing 3 pieces", "holes in packaging", "multiple dents on pool filter system", etc).
- Keep your copy of the delivery receipt (ex. take a photo with your phone)
- Contact us within 1 business day
- Keep the damaged packing materials for inspection
- Take photos of the damaged items and all packaging
INTERNATIONAL SHIPPING
- We currently offer shipping to select regions
- Shipping rates and delivery times are calculated during checkout
- Orders will ship via DHL, USPS, or UPS
- Orders usually ship within 1-5 business days unless otherwise noted
*PLEASE NOTE: International shipping is available for select products only; not all products qualify. Vita Filters reserves the right to cancel and refund any order. Receiving customers are liable for any applicable taxes, tariffs, or duties. We can’t adjust customs values.
SHIPPING NOTES
- Packages do not ship on weekends or all major U.S. holidays.
- We reserve the right to choose the most efficient carrier for your order.
- Estimated dates of shipping and arrival aren’t guaranteed.
- Backorders, weather delays, and other unforeseen circumstances may impact lead times.
- All major shipping carriers have suspended their service guarantee. We cannot refund the shipping cost if your expedited order arrives late.
SHIPPING DAMAGE
Please contact Customer Service about a damaged shipment within one business day of arrival.