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Last Chance: Get 10% Off Select Raypak Heaters With Code RAYPAK
Get 10% Off Select Raypak Heaters With Code RAYPAK

Shipping Policy

Free Ground Shipping

  • Available for the lower 48 U.S. states
  • Orders ship in 1–2 business days, unless noted on the product page
  • Delivery takes 2–10 business days, depending on location
  • Shipping hours: Monday–Friday, 8 AM – 5 PM EST
  • Daily shipping cutoff: 12 PM EST (excludes freight)
  • Not available for P.O. boxes, military addresses, AK, HI, or U.S. territories

Free Freight Shipping:

  • Available for large/heavy items shipping to the lower 48 states
  • AK, HI, PR, and remote areas: Freight charges apply—request a quote, or we’ll contact you post-purchase
  • Ships within 1–5 business days, unless noted on the product page
  • Curbside delivery only – requires adult signature
  • Additional charges apply for reconsignment, liftgate, inside delivery, or limited access

Freight Delivery Instructions:

  • Delivery is by 18-wheeler truck—someone must be present to sign
  • Inspect on arrival:
    • If damaged, refuse delivery or write "DAMAGED" on the receipt
    • If items are missing, write "SHORTAGE" on the receipt
  • Take photos of the signed Bill of Lading (BOL)
  • Report issues within 1 business day with photos

Expedited Shipping (Paid):

  • Available on select items
  • Orders ship via FedEx, UPS, or USPS
  • Orders placed by 12 PM EST ship same day; otherwise, next business day
  • Weekday shipping only; non-refundable if returned
  • Carrier delays may occur—delivery times are not guaranteed

International Shipping (Paid):

  • Available to select regions
  • Ships via DHL, FedEx, UPS, or USPS
  • Rates/times calculated at checkout
  • Duties and taxes are the customer’s responsibility
  • Customs values cannot be adjusted

General Shipping Notes:

  • Ships on business days only (excludes weekends & holidays)
  • Carrier may vary depending on the item and destination
  • Some orders require a signature upon delivery
  • All delivery timelines are estimates, not guarantees
  • Weather, backorders, or carrier delays may impact timelines

Reporting Shipping Damage:

  • Report damage within 1 business day
  • Include photos of the item and packaging
  • We’ll assist with a fast resolution