Standard Returns:
- Accepted within 30 days of purchase
- Items must be new, unused, and in original packaging
- Original shipping charges are non-refundable
- Return shipping is the customer’s responsibility
How to Request a Return:
- Login here using your email (we'll send a one-time code)
- Find your order and click “Request return”
- Choose a reason, add notes if needed, and submit
- Our team will review and respond within 24 hours (usually faster)
Damaged or Defective Items:
- Email or text photos of all four sides of the box and the damaged item to: hello@vitafilters.com
- Let us know if you want a refund or replacement — we’ll take care of it
Damaged or Defective Freight Deliveries:
- Refuse delivery if damaged — we’ll reship right away
- If accepted, note “SUBJECT TO INSPECTION” on the BOL, sign, and take a photo
- Email hello@vitafilters.com with photos and details — we’ll take care of it
Non-Returnable Items:
- “New open box” or refurbished items
- Chemicals or electrical components
- Discontinued or custom-made items
- Opened electronics, automation systems, controls, or remotes
- Additional exclusions may be listed on product pages
Refused or Undeliverable Orders:
- Subject to a 25% restocking fee
- Round-trip shipping will be deducted from refund
Return Inspections:
- All items must be complete, unused, and in sellable condition
- Refunds issued after inspection is approved