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Now offering free shipping on all orders!
Now offering free shipping on all orders!

Return Policy

Standard Returns:

  • Accepted within 30 days of purchase
  • Items must be new, unused, and in original packaging
  • Original shipping charges are non-refundable
  • Return shipping is the customer’s responsibility

How to Request a Return:

  • Login here using your email (we'll send a one-time code)
  • Find your order and click “Request return”
  • Choose a reason, add notes if needed, and submit
  • Our team will review and respond within 24 hours (usually faster)

Damaged or Defective Items:

  • Email or text photos of all four sides of the box and the damaged item to: hello@vitafilters.com
  • Let us know if you want a refund or replacement — we’ll take care of it

Damaged or Defective Freight Deliveries:

  • Refuse delivery if damaged — we’ll reship right away
  • If accepted, note “SUBJECT TO INSPECTION” on the BOL, sign, and take a photo
  • Email hello@vitafilters.com with photos and details — we’ll take care of it

Non-Returnable Items:

  • “New open box” or refurbished items
  • Chemicals or electrical components
  • Discontinued or custom-made items
  • Opened electronics, automation systems, controls, or remotes
  • Additional exclusions may be listed on product pages

Refused or Undeliverable Orders:

  • Subject to a 25% restocking fee
  • Round-trip shipping will be deducted from refund

Return Inspections:

  • All items must be complete, unused, and in sellable condition
  • Refunds issued after inspection is approved